Refund policy

Please use our free product review service before your order ship out, click right bottom question mark button to book through whatapps online chat, this will ensure you got more clear picture what you are buying 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Buyer paid for return shipping fee.

You can always contact us for any return question at admin@jade-collector.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, Please record video through your phone to speed up process, We can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns after use or damage by buyer.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return,  Restock fee may be apply to cover shipping and packing cost,  you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We Process within 1-2 working days.